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Video Playback & Streaming - FAQs

1) Custom Video Playlist - You can easily create and play a custom video playlist within any song collection! For instance, when using “Sight Words - Alphabetical Order", check the "Add Video to Playlist" box under any video being played and you'll see the name appear in a list, below the movie on the left. It will show the "Song Name", a "Play" icon, "Move-Up" icon, "Move-Down" icon, and "Delete" icon. As you browse and view other videos, keep checking the “Add Video to Playlist” box and you’ll see the songs start to stack up. Move them up or down on the list or delete, as you choose, and these selections will remain in place every time you return to that set of songs! Once your list is complete, TURN OFF the “Autoplay” slider on the right, then hit the "Play" icon on your first movie, and the list will play thru! Add, delete and change videos as you choose for complete control of your classroom curriculum!
Another useful feature is the "Repeat" checkbox, which lets you repeat any video as it plays until you uncheck or select another video. If the playlist isn't saving, clear your browser data cache and see if this helps. You may also want to check your browser settings to make sure the history/data cache isn't set to auto-clear every 24 hours/once a week.

2) Autoplay from one video to the next - This feature is useful if you'd like your videos to move from one song to the next automatically, but only when you're NOT using our custom Video Playlist feature! 

3) Song Collection Favorites and Continue Watching features - If you've rented a set of songs that you have trouble finding again, just highlight the little heart & "Add to Favorites" just below the main video and it will sort to the top of your Home page, to help you easily get back to the right set, every time you log in. There is also a new feature called "Continue Watching" which will show the last couple of song collections played for easy navigation.

4) Distance Learning, what options do I have for my classroom? - I would like my students to have access to my HeidiSongs streaming account, is that possible? Yes, for teachers that teach online, we have reset user privileges to allow multiple sign-on access to a single streaming account. To do this, contact us and we'll help you get set up. While it may be tempting to share your email and password with a student or parent, this gives them access to your account information, which could disrupt your password and other critical features, including cancellation! It's best to be safe and have us set up a classroom account for your students to use, while you maintain a HeidiSongs streaming account!

5) Sharing Videos - There is a new “Share” button on our video interface, but it does not share videos or embed links like you might find on YouTube or Vimeo! This button is a feature of our host, UScreen, and actually does not work how any of us would like and we are unable to turn it off or hide it! Currently, there is no way to share our videos without an active account on our HeidiSongs streaming platform. This is also the case if you are copying and pasting a URL link to Google Slides/Canvas/Seesaw or other teaching software, there is no way to share these videos without an active account. Instead, the URL link will open up our streaming site, prompting the user to log in. 

6) Playing Videos on your Television - If you have an iPhone or an Apple computer, you can use AirPlay to stream videos to your TV. If you have a modern TV or an attached set-top box or player, you might even have a web browser option that will allow you to log into our streaming site directly! Please note, some smart screens or tv browsers may not work properly and have playback issues.

7) Compatibility issues - We occasionally hear of schools and school districts limiting or filtering general internet access, so be sure that check with your tech support to "whitelist' our site at "https://heidisongs.uscreen.io/" and "https://www.heidisongs.tv". Some may need additional URLS to be whitelisted, and please email us for a longer list if you are still having trouble. Additionally, we have heard that some brands of Smart Boards have issues with their "touch compatible" software, so be sure to test all your board's features during your free trial.

8) Deleting Account - You may see an option to delete your account when logged in. When this action is done, all account information including past payment, login information, and subscription/rental access is completely deleted and no longer accessible to you or us. Once an account is deleted, we are no longer able to refund any payments or cancel any subscriptions. To get access again after an account has been deleted, you will need to create a new account and enter in payment information again. 

9) Cancelling Your Account- To cancel your account, go to Profile, Purchases, and under Membership click the button that says "Cancel Membership". Follow the prompts to confirm cancellation of your account. You will get an email with a cancellation confirmation. If you do not see this email, your account may not have been cancelled, or it is being blocked by email settings. Please email us to confirm your account has been cancelled. You can also email us and we can get your account cancelled for you, just let us know the email for your account.

If you have any questions or need help with anything, please email us at info@heidisongs.com, or call us M-F from 8:30-3:00 pm PST at 909-331-2090. If we miss you, leave a message and we'll call you back as soon as possible. 

10) Don't see any emails from us?

If you are not seeing any emails from us, check your spam and junk folders in case the email ended up there.  Sometimes school email addresses may have filters in place that block our emails from arriving into your inbox. We recommend adding heidisongs@no-reply.uscreen.io email address, along with support@heidisongs.com into your contact list, or searching under that email address for any missing emails. If you still don't see any emails from us, either give us a call at (909) 331-2090, or send us an email from a personal email address instead of school email address so we can help you out.