If you have an iPhone or an Apple computer, you can use AirPlay to stream videos to your TV. If you have a modern TV or an attached set-top box or player, you might even have a web browser option that will allow you to log into our streaming site directly! Please note, that some smart screens or TV browsers may not work properly and have playback issues. We do not have the ability to offer offline viewing or downloading of our videos.

We occasionally hear of schools and school districts limiting or filtering general internet access, so be sure that you check with your tech support to "whitelist' our site at "https://heidisongs.uscreen.io/" and "https://www.heidisongs.tv". Some may need additional URLs to be whitelisted, and please email us for a longer list if you are still having trouble. Additionally, we have heard that some brands of Smart Boards have issues with their "touch compatible" software, so be sure to test all your board's features during your free trial.

You may see an option to delete your account when logged in. When this action is done, all account information including past payment, login information, and subscription/rental access is completely deleted and no longer accessible to you or us. Once an account is deleted, we are no longer able to refund any payments or cancel any subscriptions. To get access again after an account has been deleted, you will need to create a new account and enter payment information again. 

Cancel your account before your renewal date to avoid renewal fees. To cancel your account, go to Profile, Purchases, and under Membership click the button that says "Cancel Membership". Follow the prompts to confirm the cancellation of your account. You will get an email with a cancellation confirmation. If you do not see this email, your account may not have been canceled, or it is being blocked by email settings. Please email us to confirm your account has been canceled. You can also email us and we can get your account canceled for you, just let us know the email for your account.

If you have canceled your subscription on the same day you were set to auto-renew, you may have still been charged. Please email us for any help with a refund inquiry. We do not process automatic refunds when an account is canceled, but will be able to help you out if you email or give us a call. If you have any questions or need help with cancelling or refund inquiry, please email us at support@heidisongs.com, or call us M-F from 8:30-3:00 pm PST at 909-331-2090. If we miss you, leave a message and we'll call you back as soon as possible. 

When signing in, enter your email address, then click "Sign in with Password" to enter your password. If you do not remember your password, you can click "Sign in with Email" and a link will be emailed to help sign you in. Check your spam or blocked inbox if you do not see this email as some email services may block our emails from arriving to your inbox. You can always email or call us for help resetting your password.

We have a new app available in the Apple and Android app stores! Download our app for FREE, and use your same account information to sign in and watch from your smart phone or iPad. A wifi connection is still needed to be able to stream the videos. Create custom playlists with ANY video from ANY collection, ONLY on the app. This feature is not yet available on HeidiSongs.tv, it is only available on the app. Please be aware, if subscribing for the first time through the app, subscription prices are higher than when subscribing through our website, due to app store fees. If a subscription is purchased through the app, all cancelation, subscription update and and refund inquiries will only be able to be made through the app. We will not be able to help with any account update if purchased through the app.

If you are not seeing any emails from us, check your spam and junk folders in case the email ends up there.  Sometimes school email addresses may have filters in place that block our emails from arriving in your inbox. We recommend adding heidisongs@no-reply.uscreen.io email address, along with orders@heidisongs.com into your contact list, or searching under that email address for any missing emails. If you still don't see any emails from us, either give us a call at (909) 331-2090 or send us an email from a personal email address instead of a school email address so we can help you out. If you don't receive a subscription renewal email, your subscription might still auto-renew, but you'll miss the opportunity to review the renewal details and potentially cancel before the charge. Always check your account or payment method for recent transactions to confirm your subscription status.